:root{--bg:#080a0d;--panel:#0e1116;--line:#232a33;--text:#f2f4f6;--muted:#89939f;--accent:#e2a13a;--green:#48c78e;--red:#e36b6b}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:15px system-ui,Segoe UI,sans-serif}body:before{content:"";position:fixed;inset:0;pointer-events:none;background-image:linear-gradient(#1c222a 1px,transparent 1px),linear-gradient(90deg,#1c222a 1px,transparent 1px);background-size:48px 48px;opacity:.12}header{height:70px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(20px,calc((100% - 1100px)/2));background:#080a0ddd;backdrop-filter:blur(12px);position:relative}.brand{color:#fff;text-decoration:none;font-weight:900;letter-spacing:.08em}.brand:first-letter{color:var(--accent)}.brand span{color:#737d88}.online{font-size:11px;color:var(--muted);letter-spacing:.1em}main{width:min(1100px,calc(100% - 30px));margin:auto;position:relative}.hero{padding:80px 0 35px}.hero small,.panel small,.adminhead small{color:var(--accent);font-weight:800;letter-spacing:.15em}.hero h1{font-size:clamp(40px,7vw,70px);line-height:1;margin:12px 0}.hero p{color:var(--muted);font-size:18px;max-width:650px}.chips{display:flex;gap:8px;flex-wrap:wrap;margin-top:24px}.chips b{border:1px solid var(--line);padding:8px 12px;border-radius:8px;background:#10141a;font-size:12px}.panel{background:#0e1116eF;border:1px solid var(--line);border-radius:15px;padding:28px;box-shadow:0 25px 80px #0006}.panel-title,.adminhead,.chathead{display:flex;justify-content:space-between;gap:15px;align-items:flex-start}.panel h2,.chathead h2{margin:6px 0 24px}.db{font-size:10px;color:var(--green);border:1px solid #245d47;padding:5px 7px;border-radius:5px}.saved-banner{background:#0e1a15;border:1px solid #28543f;color:#8fe0b8;padding:12px;border-radius:8px;margin-bottom:20px}.saved-banner span{color:#789587}.cols{display:grid;grid-template-columns:1fr 1fr;gap:15px}label{display:block;color:#c8ced5;font-size:13px;margin-bottom:16px;position:relative}input,select,textarea{display:block;width:100%;margin-top:7px;padding:12px;border-radius:8px;border:1px solid var(--line);background:#090c10;color:#fff;font:inherit;outline:0}textarea{min-height:130px;resize:vertical}label em{position:absolute;right:10px;bottom:9px;color:#5f6975;font-size:10px;font-style:normal}.check{display:flex;gap:9px;color:var(--muted);font-size:12px}.check input{width:16px;margin:0}.error{background:#2a1517;border:1px solid #613036;color:#ffb5b5;padding:10px;border-radius:8px;margin:10px 0}button{width:100%;padding:13px 15px;border:1px solid #9a6c25;border-radius:8px;background:#d4932c;color:#111;font-weight:900;cursor:pointer;display:flex;justify-content:space-between}button:hover{filter:brightness(1.08)}button.secondary{width:auto;background:#11161c;color:#ccd2d8;border-color:var(--line)}.success{display:flex;gap:16px;padding:22px;background:#0d1915;border:1px solid #28543f;border-radius:10px}.bigcheck{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#173b2e;color:#67e0aa;font-weight:900}.success h2{margin:5px 0}.success p{color:var(--muted)}footer{text-align:center;color:#5f6975;border-top:1px solid var(--line);padding:28px;margin-top:70px}.login{max-width:540px;margin:80px auto}.login h1{font-size:42px;margin:8px 0}.login p{color:var(--muted)}.login input{margin-bottom:10px}.adminhead{padding:55px 0 25px}.adminhead h1{font-size:42px;margin:5px 0}.tickets-layout{display:grid;grid-template-columns:350px 1fr;gap:14px;margin-bottom:70px}.ticket-list,.chat{border:1px solid var(--line);background:#0e1116f2;border-radius:13px;overflow:hidden}.filters{display:flex;gap:8px;padding:10px;border-bottom:1px solid var(--line)}.filters select{margin:0}.filters button{flex:0 0 auto}.ticket{background:transparent;color:#fff;border:1px solid transparent;border-radius:8px;text-align:left;display:block;margin:5px;width:calc(100% - 10px);padding:12px}.ticket:hover,.ticket.active{background:#151a21;border-color:var(--line);transform:none}.ticket>div{display:flex;justify-content:space-between;gap:8px}.ticket small,.ticket p{color:var(--muted);font-size:11px}.ticket p{margin:5px 0}.pill{font-size:9px;padding:3px 6px;border:1px solid var(--line);border-radius:4px}.pill.pending{color:#e2a13a}.pill.reviewing{color:#75b6ff}.pill.accepted{color:var(--green)}.pill.rejected{color:var(--red)}.chat{min-height:650px;display:flex;flex-direction:column}.empty{text-align:center;color:var(--muted);padding:50px;margin:auto}.chathead{padding:18px;border-bottom:1px solid var(--line);align-items:center}.chathead h2{margin:5px 0}.chathead select{width:auto;margin:0}.case{margin:12px;border:1px solid var(--line);border-radius:9px;padding:12px;color:#cbd2da;font-size:13px}.case p{white-space:pre-wrap;color:var(--muted)}.case hr{border:0;border-top:1px solid var(--line);margin:12px 0}.messages{flex:1;min-height:220px;max-height:430px;overflow:auto;padding:15px}.msg{max-width:78%;padding:10px 12px;margin:7px 0;background:#151a21;border:1px solid var(--line);border-radius:9px}.msg.mine{margin-left:auto;background:#172019;border-color:#28543f}.msg small{color:var(--muted)}#reply{display:flex;gap:8px;border-top:1px solid var(--line);padding:10px}#reply textarea{min-height:65px}#reply button{width:auto;min-width:150px}@media(max-width:800px){.cols,.tickets-layout{grid-template-columns:1fr}.chat{min-height:600px}.adminhead{align-items:center}}